Glossary
Session replay
What is session replay?
Session replay reconstructs captured interactions from a visit to a website or app so a team can review what happened.
How it works
Many tools rebuild the session from page structure and events rather than conventional video. Captured events may include clicks, scrolling, and navigation. What you can see depends on the capture settings, exclusions, masking, and technical limits.
Example
A user selects an address suggestion, and the field clears. A replay could reveal that sequence and give the team a defect to reproduce. The effect of fixing it on form abandonment would need a separate measurement.
Why it matters
Aggregate analytics can show where users leave. Replays may show a specific interaction that deserves investigation. They are partial records, and they do not directly reveal a person's intentions.
Privacy controls also need attention. Masking captured data does not, by itself, establish legal compliance.