Glossary
Task flow
What is a task flow?
A task flow is a diagram of the steps involved in completing a particular task. It often focuses on a main sequence, using boxes for steps and arrows to show their order.
Task flows and user flows
Terminology varies. A simple flow might show only the intended path; a broader one may include choices, errors, and recovery. State what your diagram covers.
Example
A hotel-booking flow could show: Search → Select dates → View results → Choose room → Enter details → Confirm → Receive email.
Why it matters
A task flow puts the sequence where everyone can see it. It helps people discuss what happens next. Check exceptions and alternative routes separately if the drawing leaves them out.